2 project Writing an effective résumé and a strong cover letter is very important in all fields. These are critical tools for job hunting. The purpose of t

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Writing an effective résumé and a strong cover letter is very important in all fields. These are critical tools for job hunting. The purpose of this assignment is to help you in designing your résumé and cover letter. This assignment consists of two parts:

  1. Search for five [5] resources that you consider very helpful in preparing an effective résumé and a strong cover letter.
  2. Using TechSmith Snagit free trial, a screen capture video recording tool, prepare a 5-minute clip to present all five resources you selected. Explain why you selected them and how they helped in crafting your resume and cover letter. Your clip should include a visual recording of your screen and your voice commenting on your screen. Once your clip is ready, add the link to your clip into this assignment’s report. Use the subtitle: Screencast Link.
  3. As part of your showcase portfolio, you will craft both your résumé and a cover letter. These documents will be included in your final portfolio as evidence of skills development.

Submission Details:

  • Save your (1) recording link, (2) résumé, and (3) cover letter to one file as 

Thomas E. Shuler

Tampa Fla (850)933-3242
thomasshuler34@aol.com

Career Summary

A career professional with over 10 years of customer service experience. Responds effectively and appropriately to management and customer concerns. Seeks to find and implement solutions for problems or issues. Flexible, proactive and easily embraces change and new initiatives. Committed to a strong work ethic and enjoys new challenges.

CORE STRENGTHS

Customer Servicer Orientated Solution Driven Learn Quickly

Strong Work Ethics Problem-Solver Team Builder

Leadership Skills Retail Sales Cash Handling

Computer Literate Good Phone Etiquette Trainer

Analytical Thinker Call Center Clerical Experience

Achievements

· Recognized and awarded for highest credit card sales during first six months at Home Depot.

· Multiple awards and recognition for excellent customer service

· Employee service award for years of service & recognized and rewarded as cashier of the month

· Coach employees to achieve cashier of the month

· Recognized for cashier of the month

Professional Experience

JP Morgan Chase & CO specialist 1 Tampa, FL Sep-2019-Present

Primary duties are to process auto loan payments, assist customers with questions concerning auto loan payments, terms, note dates, interest rates and interest accumulated over the age of the auto loan. Provide the most accurate information on payment activity, issues with customer accounts. Correct and process errors that may have occurred on customers account. Answer questions about titles and expected delivery date. Provide customers on information with registration and state change procedures. Assist customers with complaints and problems. Manage customers with a high level of customer service on each call.

Home Depo, Tallahassee, Florida Jan-2016-March 2019


Customer Service Agent
, Cashier

Primary responsibility is to provide excellent customer service. Job duties and responsibilities are to greet customers; receive payment from customers by cash, check, credit cards, vouchers, or automatic debits; issue receipts and exchange cash due to customers; identify prices of goods, tabulate bills using cash registers; encourage credit card sales which resulting in recognition as the winner of the top credit card enrollments awarded on two occasions; assists customers with questions, inquiries and concerns; demonstrates the ability to problem solve issues with registers when they are not working effectively. Consistently recognized as one of the top cashiers on a week to week basis using a percentage scale. Utilizes personal knowledge to help other employees obtain and provide exceptional service and be recognized as cashier of the month as well. Perform other duties as assigned.

Greyhound Bus Lines, Tallahassee, Florida Jul-2003-April 2018


Customer Service Agent, Operational Lead


Primary responsibility is to provide excellent customer service. Job duties and responsibilities are to train new employees; answer multi-line phone system; examine passenger documentation to determine destinations and to assign boarding passes; coordinate and transfer customer luggage to correct buses based on customer destination and schedule; trace lost, delayed, or misdirected baggage for customers; assist customers in finding correct bus; assist customers with questions, inquiries and concerns; cleans buses, terminal and restrooms. Demonstrated the ability to run a shift when supervisor or lead is not available. Stepped up and performed effectively on a shift when at times was the only employee on the shift. Demonstrated the ability to dissect and fix mechanical problems or issues on a bus to keep the bus on schedule, so that the bus want be delayed or cancelled out. Perform other duties as assigned.

Jackson Hewitt, Tallahassee, Florida Jan-2013 -Apr-2013


Tax preparer

Prepared tax returns using computerized tax software. Responded to customer inquiries and concerns about tax laws, and any other tax information. Presented tax planning advice for future tax filing, and assisted the instructor with teaching the class. Assisted the instructor with class by teaching or providing other future tax preparers advice on how successfully to pass the exam as well.

Florida Department of Revenue, Tallahassee, Florida Apr-2001-May-2003


OPS Mail Clerk
(Temporary position)

Opened, date-stamped, sorted and distributed mail within agency; filed documents; used mail-handling equipment; transported mail between agency’s offsite offices in State vehicle; maintained mileage log for mailroom vehicle; monitored and refueled gas in State vehicle; greeted customers; performed other duties as assigned.

Florida Department Of Labor, Tallahassee, Florida Oct-2000-Apr-2001

Bureau of Finance and Accounting


OPS Staff (Temporary Position)

Performed basic clerical functions; greeted and directed customers to appropriate staff and determined purpose of visit; answered multi-line telephone system and screened or forwarded calls to staff; responded to and provided information to customers in person and on the phone; received, stamped and distributed mail; calculated checks; made bank deposits; performed data entry; filed documents; made copies; transmitted faxes, input quarterly tax reports into computer; performed other duties as assigned.

Division of Unemployment Compensation Tallahassee, Florida Aug-1998-Sept-2000


OPS Mail Clerk
(Temporary Position)

Opened, date stamped, sorted and distributed mail within division; operated mail-handling equipment; transported mail between agency’s offsite offices in State vehicle; maintained mileage log for mailroom vehicle; monitored and refueled gas in State vehicle; trained new associates; used forklift to transport items within the warehouse; performed other duties as assigned.

Winn Dixie Stores, Inc. Tallahassee, Florida Jun-1991-Nov-1997


Cashier/Produce Clerk/Stock Clerk

Provided excellent customer experience. Operated cash register; organized and stocked produce department; verified prices; filled special order requests; weighed and prepared produce; stocked and organized shelves; built merchandise displays; performed other duties as assigned. Demonstrated the ability to quickly learn responsibilities and perform any job or task that was assigned. Received recognition as one of the top cashiers throughout six years in cashier role.

Division of Unemployment Compensation, Tallahassee, Florida Mar-1995-Aug-1996
OPS Clerk (Temporary position)

Operated and utilized a variety of standard business and office equipment, including copier, fax machine, mainframe terminal, printer and computer; performed routine clerical office duties, including filing, opening and distributing mail; input quarterly tax report data into computer; retrieved data from computer; separated incoming quarterly tax checks from reports, greeted customers and handled incoming mail: performed other duties as assigned.


Computer Skills

Ability to perform internet browsing /searching in support of job functions

Effectively utilizes Microsoft Office Tools, (Word, Excel, PowerPoint)

Education & Volunteer Assignments

University of Phoenix –Bachelor’s Degree, Finance and Business Major July 2017

University of Phoenix, AA degree Accounting, May 2015

Havana High School, (Diploma)

South University MBA Masters in Business Administration October 2018- June-2020

Volunteer Firefighter

Volunteer in the Midway, FL from 01/1998-12/1998.

Thomas Shuler Résumé page 2

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