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BUS202 Discussions Week 5 – Discussion Forum!

This is a graded discussion: 6 points possible due Mar 17

Week 5 – Discussion Forum 24 27

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# Reply

Your ini!al discussion thread is due on Day 3 (Thursday) and you have un!l Day 7 (Monday) to respond to your classmates. Your grade will reflect both the
quality of your ini!al post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Se”ngs icon above for guidance on
how your discussion will be evaluated.

Clear, Direct, and Easy-to-Scan Prac!ce [WLO: 1] [CLOs: 1, 2]

Prior to beginning work on this discussion forum,

Read pages 47 to 95 of your course text, The Only Business Wri!ng Book You’ll Ever Need.
Read The Most Overlooked Factor of Content Marke!ng? Scannable Content .
Review Wri!ng Clearly & Concisely .
Review and reflect on the work you have done and the materials you have read and watched over the past four weeks in this course.

Professional wri!ng today is mostly read on a screen, whether it is an email, a memo, or a web page. When reading on a screen, we are much more likely to
read quickly or even scan. This means your professional wri!ng that will be read on any screen must be even more clear, direct, and easy to scan.

In your ini!al discussion post, discuss the following in at least 250 words or more:

Explain steps 4, 5, and 6 from the readings in the Laura Brown course text. In your response, be concise—provide needed explana!on without including
extraneous informa!on and use plain English.
Explain two significant ways you have improved your wri#en, verbal, and visual professional communica!on skills since star!ng this course.
Include a minimum of two techniques for wri!ng scannable content.
Iden!fy the two scannable wri!ng techniques you have used in wri!ng your post.

Guided Response: Respond to at least two of your classmates—your peer responses should be a minimum of 100 words each. In your responses, do the
following:

Provide feedback on what made their post clear, direct, or easy to scan, and what might be improved.

Unread $ % & Subscribe

Rachael Gordon
Wednesday

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# Reply

Step 4: Be Concise – When dra$ing an email, less is more. Get straight to the point and avoid long sentences. If an email is too long or contains more
informa!on than needed, the reader will skim (or scan) what you wrote and may miss something important, or your email may be so long it becomes
confusing as to what is needed. Using easy-to-read words and avoiding unnecessary fillers or redundancies are are a few easy ways to ensure your
message is clear, short, and to the point.

Step 5: Fill in Missing Content, Delete Extraneous Content – Take the !me to review what you’ve wri#en and make adjustments as needed. Ensure all
necessary informa!on is included, and is easy to read. Remove any extra wording that distracts from the purpose of the email, or causes the reader to
lose interest.

Step 6: Write in Plain English – Using complicated jargon or shortcut words can create confusion. Instead of using big words in an a#empt to sound
smarter or more professional, use common English which is easy to understand, gets straight to the point and avoids confusion.

Since star!ng this course I have been able to improve my wri#en and verbal skills substan!ally. The biggest impact this course has had on me is making
me aware of my tone and my posture when speaking to others. I have always been unsure of what to do with my arms and hands while talking to
someone and many !mes would cross my arms without even realizing. I now take the !me to be aware of my ac!ons while also watching my pitch and
tone. Another significant change I have been able to implement is with my wri!ng. While I’ve never really struggled with wri!ng emails, I have found
new ways to state my point and get precise answers from others.

The two techniques that stood out to me for wri!ng scannable content would be using short sentences, and using things such as bullet points, bold
text, and appropriate headers. By crea!ng content that is clear and easy to read, you will gain the audience’s a#en!on and intrigue them to read
further. If they click on a website and their a#en!on isn’t drawn to something right away, generally they will not stay on the website for more than a
few seconds.

To make this post scannable I have included bolded headlines for the 3 steps above, and I have separated each topic into a separate paragraph which
gives the reader an easy way to locate specific informa!on they may be looking for.

References:

Brown, L. (2019). The Only Business Wri!ng Book You’ll Ever Need. W. W. Norton & Company, Inc.
h#ps://pla%orm.virdocs.com/r/s/0/doc/526574/sp/24249787/mi/85648316

Su#er, B. (2015, December 18). The Most Overlooked Factor Of Content Marke!ng? Scannable Content. Forbes.
h#ps://www.forbes.com/sites/briansu#er/2015/12/18/the-most-overlooked-factor-of-content-marke!ng/?sh=45b207a34343

Chris Cayetano
Wednesday

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# Reply

Laura Brown’s “The Only Business Wri!ng Book You’ll Ever Need” provides six steps to successful wri!ng. The last three steps include “Be Concise”, “Fill in
Missing Content & Delete Extraneous Content”, and “Write in Plain English”. “Be Concise” includes removing preposi!onal phrases. Use verbs instead of
nouns.

“Fill in Missing Content & Delete Extraneous Content” means removing unnecessary or redundant content. Get the content needed for the ask and clearly
state the ask.

“Write in Plain English” means to eliminate jargon. Jargon confuses readers. Use single words over needless phrases.

2 Ways to improve wri”en, verbal, or professional communica!on:

Face to Face – Use proper body language and tone. Body language can show interest or disinterest. Eye contact and listening before speaking is key for
conversa!ons.
Wri#en – Laura Brown’s six steps to successful wri!ng provides a playbook. Email size have been reduced and content is understood by all. Less
ques!ons have come back.

Takeaways for wri!ng scannable content:

Use bullet points or bold texts to highlight key points
Use brief sentences and paragraphs
Limit preposi!onal sentences or clauses
Use “white space” to catch the reader’s a#en!on

In this discussion, I used several scannable techniques. I used bullet points and bold texts to highlight the topics. I used “white space” to ease scanning.
Preposi!onal phrases were reduced for clear and concise content. I use many of the scannable techniques in my current job. My company emails include
bullet points and short sentences to reduce the reader’s !me. Understandable language and less jargon reduced confusion.

References

Brown. L. (2019). The Only Business Wri!ng Book You’ll Ever Need. W.W. Norton & Company

Su#er, B. (2015, December 18). The Most Overlooked Factor of Content Marke!ng? Scannable Content.
Forbes. h#ps://www.forbes.com/sites/briansu#er/2015/12/18/the-most-overlooked-factor-of-content-marke!ng/?sh=45b207a34343

Chris Cayetano
Wednesday

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# Reply

Rachael,

Scratch that ini!al REPLY. I’ve learned more with the Roger Love videos as well. I’ve since avoided arm crossing when communica!ng face to face in the
office. I’ve used bold texts and bullet points in email discussions. I rarely use paragraphs in my field and include “white” spaces. I’ve also tried prevent using
too many preposi!onal phrases. Your discussion post was very easy to read and the informa!on was clear and concise. Each topic was easily scannable
with the bold print. The line spacing also helped separate each topic. Your sentences were brief and limited the number of preposi!onal phrases.

Desiree Montes
Yesterday

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# Reply

Hi Rachel,
Great job on this discussion! I thought your bolded headlines for the three steps listed above and the separa!on of paragraphs were a great demonstra!on
of what we just learned about in our reading material for this assignment. Using these techniques made your discussion very easy for me to read, and I was
able to find interest in what you were saying. The only feedback that I have that can improve a message to sound more direct would be to cut out extra
words that are too similar to each other in a sentence and have the poten!al to make a sentence sound too wordy or redundant.

Anthony Williams
Wednesday

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# Reply

Good a$ernoon class,

Reviewing steps 4-6 in the reading From Laura Brown gives us a quick look at techniques that will make us stronger writers. When being concise, we
are given steps on how to achieve, so that our readers have a quicker understanding of what we are trying to relay to them, We first look at “watch for
padding”. This phrase will allow writers cut down on non useful words. Word padding to me means using words that do not really need to be apart of
the statement you are a#emp!ng to make. Next, we have “fill in missing content; delete extraneous content”. The text explains wri!ng in a hurry could
lead to missing content. This then leads to important informa!on being le$ out of the wri!ng and could lead to audiences not understanding or
grasping our message. We must think before we write, we must also consider , what we want our readers to understand. Finally, we take a look at
“write in plain English”. This relates to individuals using language or jargon created by business talk, such as military jargon or acronyms. When wri!ng
avoid words and phrases that needlessly complicate the statements we try and make.

Since this course has started, I have gained many tools and picked many traits taught by Mr. Love’s videos as well as Mrs. Browns test. Reading my
classmates posts and discussing with them has also broadened my horizons in the world of communica!on. For one, I feel as though my eye contact
when speaking with people is more appropriate now, knowing when to make contact and look down or away to keep the conversa!on comfortable is
something I have prac!ced and a#empted to make a habit of. How I speak, by lowering and upping my tone has also been something I have
experimented with. These two things in par!cular have made me what I feel is a stronger speaker.

The two scannable wri!ng content I felt was appropriate for this layout and were the best to use were brief sentences and paragraphs. I feel this
something I have tried to prac!ce but now with knowledge of it, I can make it happen with actual wri!ng technique. I also feel that I made it clear to
use understandable language. Keeping away from jargon or phrases one may not know. I did this by ge”ng my points across quickly and to the point.

References

Brown, L., & Karlgaard, R. (2019). The Only Business Wri!ng Book You’ll Ever Need. W. W. Norton & Company.

Su#er, B. (2015, December 20). The Most Overlooked Factor Of Content Marke!ng? Scannable Content. Forbes.
h#ps://www.forbes.com/sites/briansu#er/2015/12/18/the-most-overlooked-factor-of-content-marke!ng/?sh=25791bb04343

Marcus McRae
Thursday

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# Reply

Good evening Anthony,

There is a lot of great informa!on in your post. In the spirit of learning to create scannable content, I want to suggest using bullet points or shorter
sentences. You offered a lot of useful commentary in the first paragraph, but it’s not easy to scan, primarily because of the long sentences.

I too have gained similar insights from this course. This is probably one of the only !mes I’ve enjoyed and learned from the discussion posts in an online
class. Seeing everyone’s different perspec!ves has pushed me to explore my thoughts and ideas and change them if necessary.

Desiree Montes
Yesterday

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# Reply

Hi Anthony,
You have men!oned many great points in your discussion detailing the importance of using brief sentences and paragraphs and using understandable
language. These are fantas!c techniques to make an ar!cle easy to read and maintain interest.
The feedback I have to offer is to create more space between paragraphs. It’s easier to make more space by keeping sec!ons shorter and focusing on
making sentences about 16 words each.
Another !p would be to try using the bold headlines when the opportunity for them is there. Using bold headlines will make any ar!cle look exci!ng and is
easy to scan.

Raychel Or!z
Wednesday

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# Reply

Steps four through seven in Laura Brown’s reading were, “be concise” “fill in missing content; delete extraneous content” and “write in plain English”.
Naturally, all three of these steps play important roles with each other. The main benefits of wri!ng in a concise manner are to eliminate confusion and
have a clear subject. The next step describes avoiding giving the reader too much or too li#le content. You want to make sure the wri!ng is relevant so
you do not lose the interest of the reader. While it is also just as important to include key informa!on. If you are direct with the purpose of the wri!ng,
and do not offer the reader the key informa!on they are looking for, they will need to follow up for the informa!on they are looking for. The last step
explains to write in plain English. O$en employees who have a rela!onship with their peers will use jargons in their wri#en communica!ons. Using this
language is not interchangeable in a professional se”ng and needs to be limited. It is also beneficial to avoid complicated words that serve no
purpose.

I feel I have improved my communica!ons during the !me of this course a great deal. The Roger Love videos taught me how to use and control my
voice in my verbal communica!ons. I have also refined my techniques with my wri#en communica!ons. I learned that being direct and clear with your
subject is best in a professional se”ng. I also discovered new ways to use inclusive language with my peers.

The two techniques that stood out to me for wri!ng scannable content are “use one main idea per paragraph” and “use a conversa!onal style”. I
have implemented both in my post today. Each paragraph I have wri#en has its own clear subject ma#er. I have also used pronouns such as “you” in
a#empt to build a rela!onship with the reader.

References:

Brown, L. (2019). The Only Business Wri!ng Book You’ll Ever Need. W. W. Norton & Company

h#ps://pla%orm.virdocs.com/r/s/0/doc/526574/sp/24249787/mi/85648316/

Su#er, B. (2015, December 18). The Most Overlooked Factor Of Content Marke!ng? Scannable Content. Forbes.

h#ps://www.forbes.com/sites/briansu#er/2015/12/18/the-most-overlooked-factor-of-content-marke!ng/?sh=188182974343

Kimberly O”erste”er
Thursday

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# Reply

Raychel, this was such a great way to look at this one. Love’s point of controlling the verbal communica!on is a great way to help us see if our audience is
s!ll paying a#en!on to us. It helps us see if we’re going at the right pace during our presenta!on and gives us hints when we can share a short story, or if
our audience is known to us, we can share a li#le bit of humor to break that slump if we are known to us we hit one. I feel that eye contact helps direct how
our voice should go with our tone to help steer our message. My mom has always believed that eye contact and control in speaking helps show our
audience security in ourselves and what we believe in.

Do you think that by doing this, we would ever look too “controlled” or like a robot? How do we avoid this?

Kim

Jacob Quinn
Wednesday

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# Reply

Step 4 is Be Concise. This step basically means get straight to the point about the reason of the email, message, or text. Avoid long sentences that may
bore the reader or cause them to start just skimming through your message. Avoid long and complicated words to the best of your ability and try to
stay away from filler words.

Step 5 is Fill In Missing Content, Delete Extraneous Content. A$er ini!ally wri!ng your message, go through it and take out filler words and other
extra things that might bore the reader. This step gives you a chance to basically go through the message and make obvious correc!ons.

Step 6 is Write In Plain English. A common misconcep!on is that when you use big complicated words, you sound smarter. In some cases this does
help that but in situa!ons where you are wri!ng something, It actually makes the reader less interested and bores them. When using this step simply
make sure to take out filler words and make sure your message is using words that are to the point and easy to read and take in.

Since star!ng this course I have done something I never did before. I made a speaking video presenta!on. This is something that was hard for me to do
during the assignments because I have pre#y bad anxiety when it comes to being the center of a#en!on but with a li#le prac!ce from this course I
have made a li#le confidence out of this. Another thing I have done during this course that I did not know to do before is prac!cing having a script
when wri!ng or presen!ng. Having that plan and course of ac!on helped me during the assignments and its a valuable lesson i learned when it comes
to presenta!ons.

Two techniques I took from the scannable content would be using short sentences and paragraphs and making sure there is proper spacing on your
paper so that it doesnt look crowded.

The two techniques i used in this discussion where to makes short and to the point sentences and used proper spacing to make sure the content of this
message did not come off as crowded.

Chris Cayetano
Wednesday

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# Reply

Jacob,

Those are two good techniques to use. Short sentences and paragraphs will help the reader get the informa!on needed in as few words as possible. The
videos were hard to do and it took several takes to avoid long pauses and “ums”. In my field in telecommunica!ons, I use short sentences and hardly use
any paragraphs. I use bold texts on key words, white spacing for scannable content, and bullet points to get my point across quickly. We use contrac!ng
companies for projects so I need to be clear and concise. I use as li#le jargon as much as possible so they can relay the right message. Bullet points are
used quite o$en in describing an issue or steps to resolve an issue.

Kimberly O”erste”er
Thursday

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Edited by Kimberly O#erste#er on Mar 17 at 8:00am

# Reply

Thank you so much Jacob! I am so glad that you have found improvements in the way you communicate – but it is a learning process. I am learning
something new each day about how to effec!vely communicate. It can be challenging for sure, but baby steps.

Where do you think the biggest challenges will be?

Kim

Chris Cayetano
Wednesday

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# Reply

Laura Brown’s “The Only Business Wri!ng Book You’ll Ever Need” provides six steps to successful wri!ng. The last three steps include “Be Concise”,
“Fill in Missing Content & Delete Extraneous Content”, and “Write in Plain English”. “Be Concise” includes removing preposi!onal phrases. Use verbs
instead of nouns.

“Fill in Missing Content & Delete Extraneous Content” means removing unnecessary or redundant content. Get the content needed for the ask and
clearly state the ask.

“Write in Plain English” means to eliminate jargon. Jargon confuses readers. Use single words over needless phrases.

2 Ways to improve wri”en, verbal, or professional communica!on:

Face to Face – Use proper body language and tone. Body language can show interest or disinterest. Eye contact and listening before speaking is key
for conversa!ons.
Wri#en – Laura Brown’s six steps to successful wri!ng provides a playbook. Email size have been reduced and content is understood by all. Less
ques!ons have come back.

Takeaways for wri!ng scannable content:

Use bullet points or bold texts to highlight key points
Use brief sentences and paragraphs
Limit preposi!onal sentences or clauses
Use “white space” to catch the reader’s a#en!on

In this discussion, I used several scannable techniques. I used bullet points and bold texts to highlight the topics. I used “white space” to ease
scanning. Preposi!onal phrases were reduced for clear and concise content. I use many of the scannable techniques in my current job. My company
emails include bullet points and short sentences to reduce the reader’s !me. Understandable language and less jargon reduced confusion.

References

Brown. L. (2019). The Only Business Wri!ng Book You’ll Ever Need. W.W. Norton & Company

Su#er, B. (2015, December 18). The Most Overlooked Factor of Content Marke!ng? Scannable
Content. Forbes. h#ps://www.forbes.com/sites/briansu#er/2015/12/18/the-most-overlooked-factor-of-content-marke!ng/?sh=45b207a34343

Marcus McRae
Thursday

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# Reply

Good evening Chris,

I found it very easy to read your post. Although I typically scan posts (like the ar!cle men!oned most of us do), your post is concise, clear and visually easy
to follow. I also think another technique evident in your discussion post is your use of short sentences and paragraphs.

The required text scannable content ar!cle provides some great !ps for professional communica!ons, however, I can’t help but think about how these
techniques make wri!ng academic papers even harder. Many !mes students are tasked with mee!ng a certain word or page requirement, but if you
incorporate all of these !ps, it would take twice as long to develop a paper. That’s frustra!ng to me, but maybe it’s a challenge that an avid writer can
appreciate. It’s all perspec!ve I guess.

Rachael Gordon
Friday

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# Reply

Chris,

Your post was so pleasant to read and easy to understand. You absolutely nailed the idea of scannable content! It was easy to locate specific informa!on I
wanted to find, and adding the bolded headings with bullet points made everything very iden!fiable. I knew exactly which paragraph I was reading and
what it would be covering. I also liked how you made the answers for the three steps so easy and simple. While it can be a force of habit to feel the need to
overexplain, and overall make an a#empt to sound smarter (at least that’s how it feels for me), it’s always a good reminder that less is more at !mes.

Kimberly O”erste”er
Thursday

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# Reply

Class, here is a great video that might help us with this conversa!on!

h#ps://www.youtube.com/watch?v=UA-bcdOOUZg

Marcus McRae
Thursday

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# Reply

Explain steps 4, 5, and 6 from the readings in the Laura Brown course text. In your response, be concise—provide needed explana!on without
including extraneous informa!on and use plain English.

4. Be concise

This step means to right clearly and straight to the point. A quick way to improve your wri!ng is to reduce preposi!onal phrases, nominaliza!ons, and
word padding.

5. Fill in missing content; delete extraneous content

This step involves finding the “sweet spot” in your messaging. Proofreading can help you address this step because in that process you can delete
unnecessary informa!on and add essen!al informa!on.

6. Write in plain English

In short, this step means to avoid jargon or slang. Plain English is generally understood and should be used to convey messages to mixed audiences.

Explain two significant ways you have improved your wri”en, verbal, and visual professional communica!on skills since star!ng this course.

This course has improved my professional communica!on skills. Two significant ways are: my speaking voice and my presenta!on skills. The Roger Love
videos made me aware of my tone, breathing, and confidence. Although I speak o$en, I now am more conscious of what I’m saying and how. As far as
my presenta!on skills, I learned that I have the power to make virtual presenta!ons more interes!ng. U!lizing the same speaking techniques
men!oned and using visuals or infographics can help convey messages clearer and make informa!on more interes!ng.

Include a minimum of two techniques for wri!ng scannable content.

Keep sentences and paragraphs short
Use bullet points, bold font, and highlights
Use clear, understandable/ conversa!onal language

Iden!fy the two scannable wri!ng techniques you have used in wri!ng your post.

The two scannable wri!ng techniques I used: bullet points/ bold font and white space.

Rachael Gordon
Friday

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# Reply

Marcus,

I love how easy you made this to read. Everything is laid out very well and pleasing to the eye. Your post is such a great example of scannable content, it
was simple for me to find specific informa!on, and it caught my eye! I find it unique that you took part of the assignment requirements and posted that as a
heading, it gives a great introduc!on to what you are about to write about. This helps the audience know exactly what they will be learning about.

Keep up the great work and best of luck in the future!

Kimberly O”erste”er
Yesterday

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# Reply

Seem like you used every step in Laura Brown book to write this post. You demonstrated you got the ask clear because you clearly understood the
requirements. You wrote for your reader because I know you know and everyone knows why you are wri!ng this post. You started strong and specific with
your headline it summarized your content. You concisely outlined each step with a brief explana!on. Super impressed.

Chris!an Frago
Thursday

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# Reply

Steps 4, 5, and 6 in the readings from Laura Browns course text cover: “Watch for padding,” “Fill in missing content; Delete extraneous content,” and
“Write in plain English.”

“Watch for padding” means using more words than are necessary. Examples of this are using redundancies and filler words and phrases.

Redundancies are wri!ng about something the same way twice or more. An example of redundancy is: “this informa!on is vitally important for the
mee!ng.” Vital and important are both synonyms describing the same thing. When watching for padding, only use one word.
Filler words and phrases are parts of a sentence that don’t add meaning. Having an excess of filler words and phrases can inflate your wri!ng.

“Fill in missing content; Delete extraneous content” means not forge”ng to include important content, but at the same !me not overloading the
reader with excess informa!on. We don’t want the reader to work on figuring out what we’re trying to say.

The reader can give up reading your message or have to reach out to fill in missing informa!on if you leave important informa!on out.
The reader could give up trying to figure out what we want them to say of we provide too much informa!on, finding that in between is how we “Fill
in missing content; Delete Extraneous content.” Think before you send your message. Know what you want your reader to do and if they will
understand it from your wri!ng.

“Write in plain English” means to write like you’re having a conversa!on with correct grammar. Saturated jargon and overly complicated wri!ng are
used to sound more professional and business-like.

When wri!ng with excess jargon, it can become difficult for the reader to understand you if they do not know the terms you are using.
A good rule of thumb is to write like you are talking to your grandmother, not someone else in the business world.
you want your message to get across clearly

Two significant ways that I have improved my wri!ng during this class are: Thinking about how the reader will receive my informa!on and “watching
for Padding.”

Since pu”ng myself in the reader’s shoes during the edi!ng process of my submissions, I found that it was easier to get my informa!on across
when I had the reader in the back of my head.
Before learning about “watching for padding,” I found that I have already started to trim my sentences down to their core substances without
making them so wordy. Now that I am conscious about the prac!ce, I will con!nue to be aware of fluff that will drag on a sentence.

Two techniques for wri!ng scannable content are: keeping sentences and paragraphs brief and using white space to make the sentence easier on the
eye and easier to read.

Keeping the sentences and paragraphs brief allows the reader to stay engaged. Doing this will keep the reader on your page and not give up or
leave within a few seconds.
Using white space will give your reader less eye strain and a more enjoyable experience. Using white space will also make the sentence easier to
read by not having the eye focus on mul!ple things at once.

Two scannable wri!ng techniques that I have used in this wri!ng post are: Keeping the sentences and paragraphs brief and using bold text and bullet
points to highlight key points.

I chose to keep the paragraphs and sentences brief because a$er I read the Forbes ar!cle “The Most Overlooked Factor Of Content Marke!ng?
Scannable Content” I found that I was engaged when they structured their wri!ng in that way. Their wri!ng was easy to follow, and the jump from
a bullet to a bullet had me wan!ng more. Since this was effec!ve on me, I’d like to see if I could get the same effect.
I used bold text and bullet points to highlight key points because it complimented keeping the paragraphs and sentences short.

References:

Su#er, B. (n.d.). The Most Overlooked Factor Of Content Marke!ng? Scannable Content. Forbes. Retrieved March 18, 2022, from
h#ps://www.forbes.com/sites/briansu#er/2015/12/18/the-most-overlooked-factor-of-content-marke!ng/?sh=5b57385a4343

(2022). Virdocs.com. h#ps://pla%orm.virdocs.com/r/s/0/doc/526574/sp/24249797/mi/85648325?
cfi=%2F4%2F2%5Bch3%5D%2F1306%2F2%2F4%2C%2F1%3A0%2C%2F1%3A0

Wri!ng Clearly & Concisely | UAGC Wri!ng Center. (n.d.). Wri!ngcenter.uagc.edu. h#ps://wri!ngcenter.uagc.edu/wri!ng-clearly-concisely

.

Kimberly O”erste”er
Yesterday

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# Reply

Thank you Chris!an-

In a lot of research, the wri!ng seems difficult to interpret. I know that if I don’t follow along within the first paragraph, I will close it out and fi

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