Front Line Focussed Organizations Business & Finance homework help

Click here to Order a Custom answer to this Question from our writers. It’s fast and plagiarism-free.

Your task here is to read the article on Front Line Focused organizations and answer the following question: Why do you think it is important for companies today to be focused on the front line customers in their business? Consider our current global economy, social media,  and companies today becoming more focused on customer service as a way to improve their bottom line.

Front line focused article starts from page 17 on the pdf attached below

155

156

157

158

159

160

161

162

163

164

165

166

167

168

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

200

201

202

203

204

205

206

207

208

209

210

211

212

213

214

215

216

217

218

219

220

221

222

223

224

225

226

227

228

229

230

231

232

233

234

235

236

237

238

239

240

241

242

  • • “The Nature of Managerial Work”, Chapter 2 (pages 23 – 47) of Gary Yukl, Leadership in Organizations, Eighth Edition, 2013, Pearson Education Inc.,
  • • “A Model of Managing”, Chapter 3 (pages 43 – 96) of Henry Mintzberg, Managing, 2009, Berrett-Koehler Publishers Inc., ISBN 978-1-57675-340-8
  • • Credibility Is the Foundation of Leadership”, Chapter 2 (pages 15 – 28) of James Kouzes and Barry Posner, The Truth About Leadership, 2010, Jossey-Bass, ISBN 978-0-470-63354-0
  • • John Kotter, “What Leaders Really Do”, Harvard Business Review, December 2001, reproduced at pages 5 – 15 in Joan Gallos (ed.) Business Leadership, 2008, John Wiley & Sons, ISBN 978-0-7879-8819-7
  • • “Clock Building, Not Time Telling”, Chapter 2 (pages 22 – 42) of Jim Collins and Jerry Porras, Built to Last, 1994, Harper Business, ISBN 0-06-051640-2 (pbk)
  • • John Kotter, “What Leaders Really Do”, Harvard Business Review, December 2001, reproduced at pages 5 – 15 in Joan Gallos (ed.) Business Leadership, 2008, John Wiley & Sons, ISBN 978-0-7879-8819-7
  • • “Strategy Is Choice”, Chapter 1 (pages 7 – 34) of A.G. Lafley and Roger Martin, Playing to Win: How Strategy Really Works, 2013, Harvard Business Review Press, ISBN 978-1-4221-8739-5
  • • “Building the Front Line-Focused Organization” Chapter 2 (pages 17 – 42) of Chris DeRose and Noel Tichy, Judgment on the Front Line, 2012, Portfolio (Penguin Group), ISBN 978-1-59184-388-7
  • • “Strategy Execution Is the Key” Chapter 1 (pages 3 – 36) of Lawrence Hrebiniak, Making Strategy Work, Second Edition, 2013, Pearson Education Inc., ISBN 10: 0-13-309257-7 or 13: 978-0-13-309257-8
  • • “What Is Leadership? The CEO’s Role in Large, Complex Organizations” Chapter 16 (pages 433 – 473) of Nitin Nohria and Rakesh Khurana (editors), Handbook of Leadership Theory and Practice, 2010, Harvard Business Press, ISBN 978-1-4221-3879-3
  • • “What Only the CEO Can Do” by A. G. Lafley, Harvard Business Review, May 2009 (pages 54 – 62)
  • • “Level 5 Leadership”, Chapter 2 (pages 17 – 40) of Jim Collins, Good to Great, 2001, HarperCollins, ISBN 0-06-662099-6
  • Blank Page

HistoryItem_V1
AddNumbers

Range: all pages
Font: Times-Roman 10.0 point
Origin: bottom centre
Offset: horizontal 0.00 points, vertical 21.60 points
Prefix text: ”
Suffix text: ”
Use registration colour: no

1
0

BC

1
105
TR
1
0
531
137

0
1
10.0000

Both
242
AllDoc
395

CurrentAVDoc

0.0000
21.6000

QITE_QuiteImposingPlus3
Quite Imposing Plus 3.0j
Quite Imposing Plus 3
1

0
179
178
179

1

HistoryList_V1
qi2base

HistoryItem_V1
AddNumbers

Range: all pages
Font: Times-Roman 10.0 point
Origin: bottom centre
Offset: horizontal 0.00 points, vertical 21.60 points
Prefix text: ”
Suffix text: ”
Use registration colour: no

1
0

BC

1
284
TR
1
0
531
137

0
1
10.0000

Both
242
AllDoc
395

CurrentAVDoc

0.0000
21.6000

QITE_QuiteImposingPlus3
Quite Imposing Plus 3.0j
Quite Imposing Plus 3
1

0
118
117
118

1

HistoryList_V1
qi2base

HistoryItem_V1
AddNumbers

Range: all pages
Font: Times-Roman 10.0 point
Origin: bottom centre
Offset: horizontal 0.00 points, vertical 21.60 points
Prefix text: ”
Suffix text: ”
Use registration colour: no

1
0

BC

1
402
TR
1
0
531
137

0
1
10.0000

Both
242
AllDoc
395

CurrentAVDoc

0.0000
21.6000

QITE_QuiteImposingPlus3
Quite Imposing Plus 3.0j
Quite Imposing Plus 3
1

0
208
207
208

1

HistoryList_V1
qi2base

HistoryItem_V1
AddNumbers

Range: all pages
Font: Times-Roman 10.0 point
Origin: bottom centre
Offset: horizontal 0.00 points, vertical 21.60 points
Prefix text: ”
Suffix text: ”
Use registration colour: no

1
0

BC

1
1
TR
1
0
531
137

0
1
10.0000

Both
242
AllDoc
395

CurrentAVDoc

0.0000
21.6000

QITE_QuiteImposingPlus3
Quite Imposing Plus 3.0j
Quite Imposing Plus 3
1

0
104
103
104

1

HistoryList_V1
qi2base

Place your order now for a similar assignment and have exceptional work written by one of our experts, guaranteeing you an A result.

Need an Essay Written?

This sample is available to anyone. If you want a unique paper order it from one of our professional writers.

Get help with your academic paper right away

Quality & Timely Delivery

Free Editing & Plagiarism Check

Security, Privacy & Confidentiality