Project Management In An International Environment Business & Finance homework help

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Project 2: Project Management in an International Environment

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Introduction

In this project, you will work with a project team made up of your fellow students using basic project management skills to plan for the design, construction, outfitting, and stocking of a new retail store in Brazil for your US-based home improvement company. As this is the first time the company has opened a store in an international market, your team will blaze a new trail for the company and set the example for future international expansion.

To get started, click Step 1: Become Familiar with Project Scope.

Competencies

Your work will be evaluated using the competencies listed below.

1.1: Organize document or presentation clearly in a manner that promotes understanding and meets the requirements of the assignment.

1.2: Develop coherent paragraphs or points so that each is internally unified and so that each function as part of the whole document or presentation.

1.3: Provide sufficient, correctly cited support that substantiates the writer’s ideas.

1.6: Follow conventions of Standard Written English.

1.7: Create neat and professional looking documents appropriate for the project or presentation.

2.2: Locate and access sufficient information to investigate the issue or problem.

2.4: Consider and analyze information in context to the issue or problem.

3.1: Identify numerical or mathematical information that is relevant in a problem or situation.

3.4: Employ software applications and analytic tools to analyze, visualize, and present data to inform decision-making.

4.1: Lead and/or participate in a diverse group to accomplish projects and assignments.

4.2: Demonstrate the ability to plan and execute a project, articulating clear objectives and goals for the team.

4.3: Contribute to team projects, assignments, or organizational goals as an engaged member of a team.

4.4: Demonstrate diversity and inclusiveness in a team setting.

5.4: Resolve workplace conflicts using the optimal approaches and techniques for the situation and involved parties.

6.1: Identify the general (external) environment in which an organization operates and discuss the implications for enterprise success.

7.4: Analyze the impact of international and foreign laws on US organizations acting domestically and abroad.

9.2: Evaluate how human capital serves as a source of competitive advantage.

9.3: Apply the principles of employment law for ethical practices and risk mitigation.

Step 1: Become Familiar with Project Scope

A few hours after your call with Latoya Green, you receive an email from her executive assistant that defines the high-level deliverables and timelines for this project in a project statement of work (SOW).

INBOX: 1 New Message

Subject: Deliverables and Timeline for Store Opening

From:     Cassandra Seltzer, Executive Assistant, TCS, Inc.

To:          You

Greetings,

You will need to know the high-level deliverables and timelines for this project, which can be found in the project statement of work (SOW).

The SOW for this project lists the following requirements:

· design the new store building, garage, parking lots, and landscaping

· obtain required licenses and permits

· prepare the site and lay the foundation

· construct the new store building and finish the interior

· construct the garage and garden center

· outfit the store with shelves, fixtures, and IT systems (e.g., communications and payment systems)

· pave the parking lots and landscape the exterior of the store

· stock the store with inventory (For this project, stick to a storewide, high-level inventory budget, though you may have to make estimates based on different product categories, such as lumber, hardware, appliances, etc.)

· staff, hire, and train store personnel

The SOW specifically notes that your project scope does not include the following:

· marketing or publicity

· other actions and costs related to operation of the new store

This project will require that you and your team create the following deliverables within the time frames described in this project, using standard templates provided in subsequent steps by TCS management. These steps will ensure that the new store is fully operational by the target date. Those deliverables, described in detail later, include the following:

· a project charter

· a stakeholder management plan

· a high-level work breakdown structure (WBS) for the project

· a risk register that identifies 5–10 key project risks and the team’s proposed responses for handling such risks

· a Gantt chart showing key project activities and the project’s critical path

· a high-level project cost estimate, with supporting justifications, for the labor, materials, and overhead for the new facility to be ready for operation by the assigned target date

· a project management plan

Thank you for your attention. Our group will be in touch.

Cassandra Seltzer

From your client file on Terrapin Construction Supply, Inc., you are informed that there are five major product groups at each TCS store: plumbing and electrical supplies; building materials; hardware and tools; seasonal, garden, and yard items; and paint, flooring, and wall coverings.

Each TCS store has a store manager, assistant store manager, bookkeeper, information systems manager, a manager for each of the five major product groups, customer service employees to assist with purchases on the store floor, cashiers, receiving and stocking employees, and maintenance and janitorial employees.

In summary, you know a lot about what you need to have 10 months from now, but how will you get there? You do not have much experience with formal project management so you message a colleague who recently acquired a project management professional (PMP) certification.

In the next step, your friend delivers the requested help, outlining several key project management topics.

Step 2: Become Familiar with Project Management Concepts

In the previous step, you received a SOW and the authorized templates from the CEO’s office. You also put out an SOS to a friend, who emails you the next day.

INBOX: 1 New Message

Subject:  Re: Help!

From:      Jorge Linville

To:           You

Got your message, good to hear from you and glad to hear you’re still with Maryland Creative Solutions.

Sounds like a big project you’ve been tasked with. I’m happy to help out where I can.

To begin, I’d suggest doing some background reading to familiarize yourself with a few key topics. I’ll help get you get started:

· First of all, you should know what a project is and what it isn’t. Basically, you need an introduction to project management.

· Next, you’re going to need to understand how to apply project management processes and the triple constraint, because these concepts are going affect a lot of other project components.

· You’ll need to draft a project charter (see Chapter 7: Project Initiation by bpayne and Adrienne Watt from Project Management is available under a Creative Commons Attribution 4.0 International license) and understand the concepts of stakeholders and stakeholder management.

· You’ll also need to plan the nuts and bolts of the work to be done with a work breakdown structure (WBS) and Gantt charts, and you’ll need to know how to determine the critical path.

· And of course, nothing is free, so you’ll need to understand project cost estimating and project procurement.

· Critically, you should understand project risk and risk registers so that you can actually develop a project risk register.

· And you’ll need to be able to write a good project management plan overview.

Those are the basics, at least. Hope this helps, and good luck!

Jorge

After you have reviewed these project management resources, proceed to the next step, where you will develop a project charter.

Step 3: Develop a Project Charter

Very glad that you reached out for Jorge’s insight and resources, you proceed with the formal requirements listed in the project statement of work.

Your team has established guidelines for communication and accountability on this project. Now, your team will need to develop a project charter using the provided project charter template. While this document will not be turned in until the end of Week 4, it will guide your development of the project management plan. Note that TCS CEO Latoya Green is your project sponsor and the key stakeholder who must approve and sign the project charter.

When you have completed your project charter, continue to the next step, where you will develop a stakeholder management plan.

Step 4: Develop a Stakeholder Management Plan

Following your team project charter, you are invited to a check-in web meeting with MCS CEO Jillian Best to discuss next steps with the TCS project:

Calendar Invite: Jillian Best, CEO

“I’m glad your team has agreed on a charter for TCS,” Jillian says. “Now I want you to really start nailing down some of the specifics of this project, such as involved parties, responsibilities, risks, and costs.

“To this point, TCS management has provided you with information and templates for this project, your team has set guidelines to work together effectively, and you have used that information to develop a project charter for Latoya Green to approve. Now, you are ready to begin thinking about stakeholders and stakeholder management.

“Your team needs to develop a stakeholder management plan. I’m attaching a stakeholder management plan template to follow. The plan should identify potential stakeholders by their general role, such as CFO, local government offical, vice president of marketing, etc. There is one exception: You must name Latoya Green as your project sponsor.

“Good work team, looking forward to seeing the stakeholder management plan.”

When you have completed your stakeholder management plan, continue to the next step, where you will develop a work breakdown structure and Gantt chart.

Step 5: Create the Work Breakdown Structure and Gantt Chart

In previous steps, you identified all stakeholders, both internal and external to your team, and created a communication plan to manage their expectations. Now your team must consider how you will handle the work breakdown structure (WBS) and Gantt charts.

Create a draft of the work breakdown structure based on the provided WBS template (see Excel attachment). Then, using Microsoft Project, create a high-level WBS for your project that covers the key facets set out in the statement of work, such as the design of the new store. All required dependencies for activities should be established. That work will be used to create your Gantt chart with the project schedule. Ensure that your Gantt chart indicates the critical path in red. If you need help, please follow these Microsoft Project guidelines.

For feedback from your instructor, submit your project charter, stakeholder management plan, WBS, and Gantt chart to your team’s group discussion area only. Then continue to the next step, where your team will develop a project risk register for this store construction project.

Work Breakdown Structure (WBS) and Gantt Charts

Among the many details of a project are the required tasks and schedule. Every project, of course, needs a schedule, but the project team first needs to define the specific work tasks required to complete the project. A key tool for this process is the work breakdown structure, or WBS.

The WBS 

A WBS is a graphic decomposition of the individual tasks required for the project to be completed. Depending on the complexity of the project, the WBS may be fairly general or very detailed. Each box in a WBS chart will represent a work package, which is the lowest group of tasks that can be managed, analyzed, and controlled in terms of time and cost.

The readings below will provide more detail and include a simple example for finding a new home. This project might be separated into several sets of tasks—work packages—such as the following:

· choose location

· select a new home

· sell current home

· occupy new home

Some or all of those work packages might be further divisible, depending on the level of effort required for such tasks. For example, there are many subtasks required to selecting a new home, such as finding a real estate agent and determining the type of home to purchase. Subtasks usually have an order in which they must be completed. For instance, you would not be able to make an offer before you were determined prequalified for a loan.

Gantt Chart 

Once these work packages are defined, the project team can create a flowchart showing the interrelationships among the work packages. Entering those work packages into Microsoft Project will create your project Gantt chart. Microsoft Project will also allow you to create estimated schedules for your work packages and the project as a whole. From that chart, the team will be able to determine the project’s critical path—the longest path through your project schedule that will result in the latest project completion date. Your critical path must (1) appear in red, (2) start from the first day of your project, (3) stretch until the last day of the project, and (4) contain no breaks except for nonworking time, such as holidays.

Step 6: Create the Risk Register

Risk is a factor in every project. Each stakeholder and each element in your work breakdown structure, especially along the critical path, introduces risk. Identifying and managing these risks is critical to ensuring project success. Read more in Project Risk and Risk Register.

In this step, your team will develop a project risk register using the provided risk register template.(see attachment) The risk register must include at least 10 project risks, both internal and external, as well as the projected response or responses to those risks. Keep in mind that you are conducting a project in a foreign country, Brazil, which itself will add some risk because the official language in Sao Paulo, Brazil is Portugese.

When you have completed your risk register and identified at least 10 project risks, continue to the next step, where you will develop a project cost estimate.

Step 7: Estimate Project Cost

Your team has already identified the details of the work schedule in a work breakdown structure and visualized these details in a Gantt chart with a critical path. You also used your stakeholder management plan to determine who needs to be informed of progress on the project and when. And you’ve planned out responses to the risks you identified. Now, you must determine the cost to build and operate this store. You must also estimate the costs of the required inventory inside the store and the hiring and training of employees to begin operations. Read Project Cost Estimating and Project Procurement for help in answering this question.

For this project, your team only needs to research and provide high-level budget estimates for the various work packages or the higher-level work activities. For example, building the store itself might be broken down into design, site preparation (your company already owns the land), permit costs, plumbing, electrical, etc. Or, you may prefer to just use major categories such as design, build, and outfit. Consider other project procurements that may be required for your project. Develop your own project cost estimate template. While your research will yield material, labor, and overhead cost data in Brazilian real (BRL), for the purpose of this assignment, you will convert all cost figures to US dollars (USD).

When you have completed the project cost estimate, continue to the next step, where you will complete your project management plan.

Step 8: Complete the Project Management Plan

Before any work can start on the new TCS store in Sao Paulo, Brazil your team must put all the work you’ve done so far into a project management plan.

project management plan template

Step 9: Submit Your Work

By the end of Week 4, submit your final project management plan to the Assignments folder. Take note of the recommended delivery dates and file-naming protocols in the table below.

Recommended Project Delivery

Step

Deliverable

File-naming protocol

Steps 3–8

Project management plan

· teamname_Project2_PMP_Final.docx

· teamname_Project2_WBS_Final.mpp

Project Management Plan: Sao Paulo, Brazil Store Opening

Professor: ___________________
Date: _________________________

Course Name and Section: _____________________

Team members:

__________________________

__________________________

__________________________

__________________________

__________________________

__________________________

Instructions

This template of a project management plan contains instructions to project managers as well as basic examples of how to complete this document. The italicized text in square brackets clarifies the objectives and context for the information requested in the document and gives further instructions to project managers.

When completing this project management plan template, (1) modify all existing text to fit the specifics of your project and (2) delete all instructional information that appears in brackets. (3) Your project management plan and all appendices will be submitted as two files: one MS Word document using this template and one MS Project file that your team creates. You will need to export any elements drafted using MS Excel to include as appendices in this document.

1. Introduction

· Purpose Of Project Management Plan

[State the project’s purpose and reference and include your project charter as an appendix.]

The Sao Paulo Store Opening Plan is being prepared for all project stakeholders, including the project sponsor, senior leadership, and the project team.

2. Executive Summary of Project Charter

[Provide an executive summary of the project charter.]

3. Scope Management

· Work Breakdown Structure

[Discuss the project’s Work Breakdown Structure as created in your MS Project file (.mpp)]

4. Schedule/Time Management

[Provide estimated start and end dates for the project and include any other important dates from your Gantt chart. Provide the Gantt chart in the same MS Project file (.mpp) as the WBS. Be sure to identify the critical path in the Gantt chart. Discuss how you will minimize or avoid delays for tasks on the critical path.]

· Milestones

The table below lists the key milestones for this project, along with their estimated completion timeframe. [If the list of milestones is too long to insert here in the document, include them as an appendix.]

Milestone

Estimated completion timeframe

[Provide milestone benchmarks, for example: project approved to proceed.]

[Provide timeframe for completion, for example: one week after project is authorized.]

[Add as many rows as needed.]

5. Cost/Budget Management

[Provide a summary of the project’s total cost, referencing factors that could influence that estimate. Include the project cost estimate as an appendix.]

6. Quality Management

[Not required.]

7. Human Resource Management

[Provide a summary of hiring, training and staffing plans here. Include hiring, training, and staffing costs for the store within the project cost estimate appendix.]

8. Stakeholder Management Plan

[List key stakeholders, including the project sponsor. Provide a summary of the stakeholder management plan. Include the detailed stakeholder management plan as an appendix.]

9. Risk Management

[Discuss important risks associated with the project. Include a project risk register as an appendix.]

10. Procurement Plan

[Discuss the important procurements needed for the project (e.g., construction contract).]

Appendices:

1. Project Charter

2. Stakeholder Management Plan

3. Project Risk Register

4. Project Cost Estimate

Project Management Plan Approval [This page is provided for example only. No signatures are required.]

The undersigned acknowledges they have reviewed the Quebec City Store Opening Project Management Plan and agree with the approach it presents. Changes to this Project Management Plan will be coordinated with and approved by the undersigned or their designated representatives.

Signature:

Date:

Print Name:

Title:

Role:

Signature:

Date:

Print Name:

Title:

Role:

Signature:

Date:

Print Name:

Title:

Role:

Appendix 1: Project Charter

Project Charter: Sao Paulo, Brazil Store Opening

Background

[Purpose of the project, the opportunity or problem the project is addressing, and other relevant background to the project]

Goals

[Project goals are specific and measurable]

· Goal 1

· Goal 2

· Goal 3, etc.

Scope

[Project’s end result, phases of the project, and what is not included in the project]

Key Stakeholders

Client

[Name]

Sponsor

[Name]

Project Manager

[Name]

Project Team Members

[Names]

Project Milestones

[Key project milestones, including start date, key intermediate dates (e.g., completed design), and project end date. Note that the project end date is approximately 10 months from the start date]

Project Budget

[Estimated total budget]

Constraints, Assumptions, Risks, and Dependencies

Constraints

[Potential factors that may impact project delivery or completion]

Assumptions

[Conditions underlying the project, such as current market status, availability of labor, and currency exchange rate forecast]

Risks & Dependencies

[Summarize significant project risks and preconditions to successful completion of the project, (e.g., local governmental permissions, weather, etc.)]

Approved By:

_____________________ _____________________ _____________________

Chief Operating Officer Chief Financial Officer Project Manager


Appendix 2: Stakeholder Management Plan

Project Stakeholder Management Plan:

Sao Paulo, Brazil Store Opening

Project Title:

Find New Home

Date Prepared:

7/4/2020

Name/Position/contact information

Role

Stakeholder’s particular interest

Expectations

Influence

Classification

Father/co-head of household/ work@email.com

Project co-manager

Full disclosure

Happy home

50% of decision

Very Important

Mother/co-head of household/ work: 555-1234

Project co-manager

Full disclosure

Happy home

50% of decision

Very Important

Son/son/at home: yell down the hall

Helps as feels necessary

Some information

Cool school and new friends

Some influence

Important

Daughter/daughter/at home: text

Helps as feels necessary

Some information

Cool school and new friends

Some influence

Important

Charlie/dog/at home: bump

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